1. Overview: At Sara Sales, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your product, we offer a straightforward return policy. Please review the following conditions.

2. Return Period: We accept returns within [insert return period, e.g., 07 days] from the date of delivery. After this period, we are unable to process returns or exchanges.

3. Eligibility for Return: To be eligible for a return, the item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging (if applicable).
• Include all accessories, manuals, and any other items that came with the product.

4. How to Return an Item: To initiate a return, please follow these steps:

1. Contact our customer service team at info@biz.sarasales.shop   to request a Return Authorization (RA) number.
2. Package the product securely, including the original receipt or proof of purchase.
3. Ship the item to the following address:
   2nd Floor, Office No. 2 Patil Niwas, Behind Anand Cinema, Station Road, Kopari Thane East 400603
4. Please note: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

5. Refund or Exchange: Once we receive and inspect your return, we will process a refund or exchange, depending on your preference:

• Refunds will be credited to the original payment method.
• Exchanges are available for the same item or another product of equal value, subject to availability.

6. Non-returnable Items: The following items are not eligible for return:

• Gift cards
• Personalized or custom-made products
• Perishable goods (e.g., food, flowers)
• Intimate or sanitary items (e.g., lingerie, swimwear)
• Opened electronics (unless defective)

7. Damaged or Defective Products: If your item is defective or damaged upon arrival, please contact us within 7 days of receiving the product. We will provide a full refund or exchange at no additional cost.

8. Restocking Fees: Some items may be subject to a restocking fee of up to 15%. You will be notified in advance if this applies to your return.

9. Exceptions: Please note that certain promotions, such as final sale items, may not be eligible for returns or exchanges. Please refer to the specific promotion terms for details.

10. Contact Us: If you have any questions or concerns about our return policy, please contact our customer service team at:

Phone: +918169870025

Hours of Operation: [11am to 06pm]

This format provides clarity to customers about the return process, eligibility, and the steps required to return an item. You can adjust the language and details based on your company's specific policies. Does this look good, or would you like help modifying any part?